Biva Inc. is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. As this Web site (www.biva.com) wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact us at privacy@biva.com . If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
When you visit our Web Site, Biva.com® collects basic information that does not identify individual users. This includes which pages are visited and any feedback from our visitors. We then aggregate this information with volumes of other pieces of information to improve our site for you.
When you create an account with us, you provide to us such personal information as: first name, last name, e-mail address, gender, zip code and a password that you must choose and confirm. We collect this information on the pages where you create your account.
When you place an order with us, you must first create an account (see above). Then, you provide to us such personal information as: last name, billing address, shipping address, telephone number (required for fraud prevention process), credit card account number or debit card account number, credit card security number or debit card security number and the name of items you purchase from us. We collect this information on the pages where you create your account and at other pages where you proceed to checkout.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you
From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to notify contest winners and award prizes, to monitor site traffic or improve the site (in the case of anonymous information collected in surveys), to evaluate survey results, and to send participants an email newsletter.
If you choose to use our referral service to tell a friend about our site or about our products, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Biva.com® stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at privacy@biva.com to request that we remove this information from our database.
Based on the information given on your account during the checkout process, Biva.com® fills, ships, and provides you with information about your order (i.e., whether your order has been received, processed, or shipped).
We require your phone number primarily for fraud prevention purpose and also in the event that our service representatives can't reach you by e-mail.
We use your mailing address not only to ship your orders, but also to tell you about special offers, products, or events we think will interest you (as we do by e-mail).
Credit card or debit card information is used to bill you for products you have ordered and to track sales.
Biva.com® likes to share with you special promotional offers, which have been specially screened by us and can provide valuable savings to you. All of our customers are given the opportunity to not receive these offers, if they so choose, by responding to the unsubscribe directions in any of these e-mails (see "Choice and Opt Out" section).
We will send you strictly service related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. (see "Choice and Opt Out" section).
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your user name and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email and/or telephone, in accordance with your wishes.
We store information that we collect through cookies, log files and clear gifs, to create a "profile" of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
We do not share your profile with other third parties. We share your profile in aggregate form only.
You don't have to worry about credit card and debit card safety when you shop at our web site. Biva.com® guarantees that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. We use VeriSign? encryption technology to keep your personal information safeguarded.
All your order information (i.e., your name, address, and credit card and/or debit card number) is encrypted using a secure server for maximum security. Your credit card, debit card , and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit information, we store it on a server that isn't accessible from the Internet. We train all of our employees in how to best safeguard your confidential information.
Credit card and debit card transactions are handled by a third party financial institution, which receives the credit card number, the debit card number, and other personal identifying information only to verify the credit card number, the debit card number, and security code and process transactions.
We share personally identifiable information with shipping and fulfillment parties.
We use several shipping and fulfillment companies to fulfill orders. These companies do not retain share, store or use personally identifiable information for any other purposes. These third parties are prohibited from using your personally identifiable information for any other purpose.
We do not share, sell, rent, or trade your personally identifiable information with third parties for their promotional purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our company or Web site.
If at any time you would like to change any information in your account, just click on the "My Account" link located at the top of every page. Once here, you can change or update your e-mail address and password, billing address, payment options, and other information.
If you need help to change your information on your personal account, please click here.
To unsubscribe from any e-mail messages, simply hit Reply to any message you receive and type the words "UNSUBSCRIBE" and the particular subject in the subject field. Please reply to the e-mail using the e-mail address at which you have received mailings from us, and we will remove you from our list. If you have more than one e-mail address, please include those others in your e-mail.
You can also unsubscribe from our e-mail messages by clicking on the "unsubscribe" link located at the bottom of each of our e-mail messages and we will promptly remove you from our mailing list.
You will be given periodically an opportunity to notify us of your preferences for receiving notifications and special offers. You can choose to receive news of these special opportunities in addition to updates on site features and new services, or you can choose not to receive them. Simply follow the instructions that are given to you at the time, and we will update our records accordingly.
This Web site contains links to other sites that are not owned or controlled by the owner of this site. Please be aware that we, Biva.com®, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy policies and statements of each and every Web site that collects personally identifiable information.
This privacy policy applies only to information collected by this Web site.
Biva.com® does not knowingly collect any personal information from a child without the consent of child's parent(s) or guardian(s). Before signing up for service that requests disclosure of personal information, children under 13 are advised to obtain parental consent. By participating in such a service, the user is representing that he or she is in compliance with this paragraph. We suggest that parents become involved with their children's access to the Internet and our site, to ensure that their child's privacy is always protected.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number or debit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL) provided by VeriSign?. To learn more about VeriSign? SSL, follow this link http://www.verisign.com/ssl/ssl-information-center/strongest-ssl-encryption/index.html
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Accordingly, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us at security@biva.com
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do link this automatically collected data to personally identifiable information. IP addresses are tied to personally identifiable information for security purpose.
We use a third party tracking service, Google™ Analytics, that uses cookies [log files] and clear gifs to track non-personally identifiable information about visitors to our site in the aggregate to build analytical reports about Biva.com®.
A cookie is a small text file that is stored on a user's computer for record keeping purposes. We use cookies on this site. We do link the information we store in cookies to any personally identifiable information you submit while on our site.
We use session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your Internet browser's "help" file.
We set a persistent cookie to store your password, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance their experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
This privacy statement covers the use of cookies by Biva.com® and does not cover the use of cookies by any third parties such as other sites. (See the "Link To Other Sites" section.)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage the content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt out of these emails, please see the "Choice and Opt Out" section.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
By using our Web site, you consent to the collection and use of your information by us, as described in this policy. We will not monitor, edit, or disclose the contents of e-mail, correspondence, orders, or any other electronic communications received from you, unless required in the course of normal maintenance of this web site or we're required to do so by law or in the good faith belief that such action is necessary to comply with the law or legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect the personal safety of our users or the public.
Biva.com® fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to release information about members who we believe are in violation of our content guidelines. We also reserve the right to report to law enforcement agencies any activity that we reasonably believe to be unlawful.
Biva.com® may update this privacy policy from time to time; please check this page periodically for changes. By using this site, you signify your acceptance of and agreement to the Biva.com® Privacy Policy.
Effective Date 5.25.10
We welcome comments and questions. Please contact us at privacy@biva.com
Biva, Inc.
20281 East Country Club Drive
Aventura, FL 33180
1.877.797.BIVA (2482)
Biva.com® is a service mark of Biva, Inc.
We value your privacy. Biva.com will not
sell or rent your email address to third parties.